Get in touch

We'd love to help

We're totally committed to finding our members exclusive rates at the best hotels around the world. We’re also committed to ensuring you have all of the information and support you need to make your booking and prepare you for your trip.

Our price guarantee makes booking with us easy – being safe in the knowledge you're getting the best price means you don't need to shop around. However, we know you may have questions, special requirements or need further information about a particular sale, and we also just love getting feedback in general.

If you're considering booking, have a question about an existing booking, have any other questions – or would like to leave feedback for the team – you can also use Customer Help to contact our dedicated support team:

844-9-SECRETESCAPES (1-844 9 732738) (8am - 6pm EST, seven days a week)

For press inquiries or to speak to our marketing team, please email